Terms and Conditions

Certificate of Authenticity

These pieces are produced with natural stones, Black Rhodium plating. *Please note that all semiprecious stones have imperfections and are part of their own beauty. 

Hypoallergenic Standards

Items described as "Hypoallergenic" must not contain any nickel or other substance known to produce allergic reactions.

 

Exchanges and Returns 

Items in unused and original condition (original tag attached) are eligible for exchange or return within 30 days. In case of exchange, if the piece in question is not available we will substitute an equivalent to the customer preference. Any purchase made in promotion will not be exchanged. 

Refunds & Processing Times

• Once your package is received and validated by our warehouse, we’ll process your return and send you a confirmation email.
• Refunds may take up to 7 business days after validation, but we aim to process them within 5 business days.
• All refunds are issued to the original form of payment. Please note:
  • Original shipping charges are not refundable.
  • Banks may take an additional 3–5 business days to credit your account

Warranty*

We offer warranty against manufacturing defects for a period of 6 months from the date of purchase. *The warranty does not cover scratched and damaged parts.

 

Special Cares

In order to have your pieces at their best we advise you to avoid contact with household cleaning products, sea water, pool chlorine, perfumes, hairspray, creams and chemicals in general.

 

Cleaning of Jewelry

Always keep your fashion jewelry in dry places where there is no moisture and always separate from each other to avoid damage. Remove the dirt with water and soft soap, massaging with your fingers and wiping with a soft cloth. Except the pieces that have wood.

 

Repairs

Repairs will only be accepted within 45 days of purchase, proof of certification or invoice. The repairs can be carried out through evaluation, availability of stone and approval of budget by the client.